Job Description
Customer Experience Manager
Role Profile
Reports to: Head of Ecommerce
Location: Glasgow, office based
Salary: Dependent on experience
Hours: 42.5 hours per week
Role Overview
We are seeking a dynamic and experienced Customer Experience Manager to join our team. The ideal candidate will be passionate about delivering outstanding customer service across multiple channels and enhancing the overall customer experience. They will possess strong leadership skills, excellent communication abilities, and a customer-centric mindset.
What does a typical day sound like?
Responsibilities include:
1. Developing and implementing customer service strategies to drive customer satisfaction, loyalty, and retention.
2. Lead and mentor a team of customer service representatives to deliver exceptional service a...