Commercial Support Coordinator - Heavy Machinery Industry Location: Sittingbourne Salary: £33,000 to £45,000 Full time, Permanent Our client, a global manufacturer of heavy-duty machinery, is seeking a driven and well organised Commercial Support Coordinator to join their busy Sittingbourne depot. This is an excellent opportunity to work within a well-established international business, supporting a high performing commercial and sales function. You will manage online enquiries, speak with customers to understand their requirements, and ensure accurate information is passed to the relevant sales colleagues and regional teams. The focus of this role is customer liaison, coordination and administrative support with a view to supporting the sales team to drive revenue. Key duties include: Manage incoming enquiries from online channels and promotional activity Call customers to confirm details, understand their needs and gather relevant information Allocate qualified enquiries to the appropriate sales representatives or regional dealers Maintain accurate customer records and ensure timely communication across departments Track and follow up on allocated enquiries to support the commercial workflow Use internal systems and online tools to ensure efficient management of all enquiries Provide a friendly, professional and well organised point of contact for all customers Essential Requirements: Previous experience within a relevant role within the construction, heavy plant or machinery industry Experience in a sales support role with high volume telephone calls is essential Confident communication skills with the ability to engage professionally with customers Detail focused, reliable and proactive An energetic, enthusiastic and proactive approach The ability to spot opportunities! Benefits: Competitive salary Generous holiday allowance Strong pension provisions Free on-site parking Supportive and collaborative work environment Excellent opportunity to join a global, well-established organisation with long term progression potential If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment