Job Description
Online Operations Analyst – Broadcast Monitoring Specialist
Overview:
An exciting opportunity has opened up with a global social media leader seeking a detail-oriented Online Operations Analyst to support high-impact Live broadcast operations.
In this role, you'll be at the forefront of monitoring top-tier streams across a range of apps, working cross-functionally to troubleshoot and resolve issues in real time. This is a unique opportunity to join a dynamic team responsible for ensuring seamless execution of premier Live broadcasts.
Role & Responsibilities:
* Monitor high-profile Live broadcasts across multiple platforms
* Troubleshoot broadcast issues and escalate in real time to relevant technical teams
* Collaborate with Technical Analysts and Engineering to resolve technical problems
* Conduct initial root cause analysis and triage incoming issues
* Build and maintain strong partnerships across Engineering, Operations, Production, and Partnerships
* Independently manage projects from initiation through to successful delivery
* Identify and mitigate risks in project execution before they impact delivery
* Provide regular status updates to internal teams and key stakeholders
Essential Skills & Experience:
* 2+ years in video content operations, broadcast operations, or a related field
* Experience in studio, post-production, or media company environments
* Strong understanding of streaming technologies and Live broadcast fundamentals
* Hands-on experience with switching, routing, transcoding, and caption workflows
* Familiarity with streaming software and re-streaming tools
* Proven ability to operate in high-pressure, fast-paced environments
* Strong troubleshooting and communication skills across technical and non-technical teams
* Comfortable with flexible scheduling, including occasional overtime or time in lieu
Contract Details:
* £200 - £250 p/d PAYE
* 25 days paid holiday
* On-site in London
* 6-month contract
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