Initial Contact Point Worker
Salary: £15.66 per hour (Umbrella)
Location: Grimsby, Lincolnshire
Client: North East Lincolnshire Council
Contract Type: Temporary
Hours: Full-time – 37 hours (08:30 – 17:00)
Salary: £18.14 per hour (Umbrella)
About the Role
This role sits within the Initial Contact Point (ICP) team, part of North East Lincolnshire’s Integrated Front Door (IFD). ICP Workers are pivotal at the very start of a child’s social care journey. You will be the first point of contact for members of the public or professionals who are worried about a child not currently open to Children’s Social Care or Family Help. The ICP Worker will use a strengths-based approach to take calls, ask the right questions, gather clear and concise information, and record this directly into Liquidlogic. You will assess whether the matter relates to Family Help or if there are safeguarding concerns. Where necessary, you will conduct multi-agency checks and analyse the information to determine the appropriate plan of support. If safeguarding concerns are identified, you will escalate appropriately to Social Workers and Practice Supervisors for comprehensive review.
Key Responsibilities
Respond to all contacts relating to children in need of support or protection.
Use a solution-focused, strengths-based approach in all interactions.
Gather and analyse quality information from the first point of contact.
Record contacts clearly and accurately in Liquidlogic.
Make decisions on whether support should come via Family Help or through safeguarding processes.
Conduct multi-agency checks to inform risk analysis and planning.
Escalate safeguarding concerns to appropriate professionals.
Work collaboratively with children, families, and partner agencies.
Ensure that every contact is child-focused and reflects the views, wishes, and feelings of the child.
Maintain robust and accurate case recordings in line with policy and performance frameworks.
Champion a specific area of practice and mentor less experienced colleagues where applicable.Experience & Knowledge
Direct experience working with children and families with complex needs and/or experiencing neglect.
Experience building effective relationships with service users, carers, and professionals.
Strong understanding of child protection procedures and child development.
Knowledge of relevant legislation, guidance, and thresholds of need.
Familiarity with multi-agency working and safeguarding protocols.
Understanding of the role and responsibilities of key partner agencies.
Professional judgement to assess risk and determine interventions.
Knowledge of local services and early intervention strategies.
Understanding of family intervention theories and adolescent development.
Awareness of equality and diversity principles.Skills & Competencies
Able to communicate effectively with service users and professionals, including in challenging circumstances.
Strong verbal and written communication skills for clear information sharing and reporting.
High level of IT competency, especially with case management systems like Liquidlogic.
Confident in making evidence-based decisions under pressure.
Ability to manage competing priorities in a fast-paced environment.
Emotionally intelligent, self-motivated, and reflective in practice.
Capable of providing timely and accurate advice, support, and guidance.
Curious and probing in conversations to ensure thorough understanding.
Mentoring or coaching experience.
Able to influence and support practice improvements in others.Additional Requirements
Level 3 qualification (or equivalent experience) in a relevant field and willingness to work towards further qualifications.
Commitment to continuous professional development.
Enhanced DBS check.
Ability to work flexibly, including outside standard hours when necessary.
Must be able to travel across North East Lincolnshire as required.
If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)