Job Title: Solution Architect - ITSM implementation experience on Helix
Location: Reading, UK- 3 days onsite
Job Type: Permanent/Fixed Term
Job Summary:
We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs.
Key Responsibilities
* Define and design strategy & roadmap for ITSM transformation programmes leveraging tools like Helix and Remedy.
* Develop architectural blueprints and standards for ITSM solutions integrated with Telecom OSS.
* Provide architectural leadership for ITSM transformation initiatives, ensuring alignment with enterprise architecture principles.
* Collaborate with stakeholders to translate business requirements into robust architectural designs.
* Establish governance frameworks and best practices for architecture.
* Assess existing ITSM architectures and recommend enhancements for scalability, resilience, and automation.
Key Skills & Competencies
1. Strong experience in Telecom Assurance domain a...