Join Air IT as a 1st Line Service Desk Engineer!
Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support?
At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK.
Now, we’re looking for YOU to help us achieve greatness
The Role: 1st Line Service Desk Engineer
As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support.
What you’ll do:
1. Provide stellar customer service to end-users and stakeholders
2. Act as the primary contact for technical service requests
3. Maintain meticulous records throughout the ticket lifecycle
4. Deliver high-quality first-time fixes using your troubleshooting skills
5. Escalate complex issues and manage workload to meet SLAs
About You
To thrive in this role, you’ll bring:
6. Previous experience in IT support
7. Exceptional customer service and problem-solving skills
8. Proficiency in Microsoft technologies
9. Strong troubleshooting abilities with Microsoft Office and Windows desktops
10. Knowledge of Active Directory, Group Policy, and DNS
11. A passion for learning and development
The Benefits
We believe in rewarding our team with perks that matter:
12. Hybrid working options for better work-life balance
13. 25 days annual leave + bank holidays
14. Ongoing learning and development opportunities
15. Cycle to work scheme & technology vouchers
16. Enhanced family leave
17. Celebration day – an extra day off to mark a special occasion
18. Salary sacrifice pension
19. 2 paid volunteer days to give back to your community
20. Company social events & competitions
21. Discount and Cashback Scheme
22. Group Income Protection & Life Insurance
23. EAP and Virtual GP Service
Why Air IT?
At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.
Ready to make a difference? Apply now and be part of something extraordinary.
Apply Now
Details
Type
Permanent - Full Time
Location
Sandiacre, Nottinghamshire
Job Function
Service
Apply Now