Job Outline
* Full‑Time based in our Hampshire Office (Tidworth)
* Hours: 9.00am – 5.30pm, Monday – Friday
* Holidays: 20 days rising to 25 days pro rata, plus bank holidays
Benefits
* Contributory pension
* Annual bonus scheme
* Cycle to work scheme
* Childcare voucher scheme
* Your birthday off
* A trip to Africa after the first year
Role
* Support the sales team throughout the entire sales process
* Ensure the highest standards of client care at all times
* Check availability of ground arrangements and prepare quotes for the sales team
* Monitor deadlines for provisional reservations and confirmations
* Finalise itineraries and book all aspects of client trips
* Populate the client portal following deposit confirmation and keep all information updated until departure
* Complete quality assurance checks to ensure nothing has been missed
* Identify opportunities to upsell and cross‑sell
* Process invoice filing and client payments across multiple payment platforms
* Issue all ticketing and liaise with clients to ensure they are fully prepared pre‑trip
* Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
* Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post‑trip, addressing concerns and special requests to ensure client delight
* Identify ways to improve internal systems and external client service
* Maintain the client portal, CRM system, and all other internal systems
* Ensure all upgrades are booked, confirmed with suppliers, and invoiced to the client where applicable
* Send out Aardvark Safaris gift boxes at 12 weeks, including Bradt or other travel guides, luggage tags, and children’s packs
* Coordinate the post‑travel client feedback process with Sales Consultants, ensuring feedback is circulated for training and documented across all systems
* Contact camps and lodges to confirm upgrades are in place and that key events such as anniversaries and birthdays are diarised
* Provide out‑of‑hours support as required
General
Undertake any other duties as requested by the Head of Operations
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