We're looking for an experienced CareNavigator/Receptionist to join our team.
Are you a people-focused problem solver whothrives in a busy, community-centred environment? We're looking for a CareNavigator to become a vital part of our GP practice team, helping patientsaccess the right care, at the right time, with the right clinician or service.
Salary is dependent upon experience.
Main duties of the job
As a Care Navigator, you'll be the firstpoint of contact for our patients, whether by phone, online, or in person. You'll use your excellent communication skills, empathy, and initiative toguide patients through their healthcare options, ensuring they receive safe,timely, and appropriate support.
What we're looking for:
Previous experience in a GPpractice is essential
A friendly, confidentcommunicator with a genuine desire to help people
Strong organisational skills,attention to detail and the ability to stay calm under pressure
A team player who can adaptquickly in a fast-paced environment
Flexibility to cover holidays/sickness etc.
Excellent IT skills andwillingness to learn new systems
About us
Weare a small, friendly 3 partner practice based in Spital, Wirral. We have just under 5000 patients.
Job responsibilities
Key Responsibilities
Welcoming and supportingpatients with warmth, professionalism, and respect
Using care navigation protocolsto direct patients to the most suitable clinician or service
Managing appointment requests,repeat prescriptions, and general enquiries
Supporting patients to usedigital tools such as online consultations and NHS app services
Maintaining accurate recordsand handling confidential information appropriately
Identifying patients who maybenefit from additional support such as social prescribing or communityservices
Administration such as handlingonline consultation requests, scanning etc. using a variety of IT systems
Person Specification
Experience
* Experience as a GP receptionist
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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