Job Details
Join our friendly and supportive team as a Customer Service - Front of House. This key frontline role provides a professional point of contact for students, staff, and visitors, handling face-to-face, telephone, and email enquiries while ensuring high standards of customer care.
Main Purpose of the Role:
To manage all incoming communications and provide excellent frontline support to both new and existing customers, representing the College with professionalism, courtesy, and efficiency.
Key Responsibilities:
In this role, you will:
* Welcome visitors and provide courteous, professional assistance.
* Handle incoming calls, emails, and messages promptly and accurately.
* Maintain the College telephone system and report faults.
* Record and manage enquiries, including College prospectus requests.
* Keep accurate visitor logs, reception day books, and other records.
* Ensure signing in/out procedures and College security measures are followed.
* Support Health & Safety and safeguarding initiatives, promoting the welfare and wellbeing of students.
* Participate in College CPD, events, and occasional evening or weekend duties.
* Any other duties compatible with the role as required.
About You:
* Experienced in a customer service or reception role.
* Confident communicator with excellent interpersonal skills.
* Comfortable using Microsoft Office and handling telephone enquiries.
* Flexible, reliable, and able to work as part of a team.
* Committed to safeguarding, equality, diversity, and inclusion.
The right candidate will have:
* Holds GCSE English (or equivalent).
* Demonstrates professionalism, initiative, and attention to detail.
* Thrives in a busy, frontline environment, maintaining a positive, welcoming approach.
* Can adapt to a variety of tasks and contribute to a supportive team environment.
Why choose us?
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well-connected location both by road and rail.
What we offer:
* A dedicated and friendly team of professionals who are keen to develop and learn
* Excellent pension provision
* Annual Staff Awards
* CPD days - opportunities to grow and development through mentorship and coaching
* Free onsite parking
* Staff appreciation days
* Eye care vouchers
* Onsite Starbucks & Restaurant
* Well-being days & activities
* Electric Vehicle Scheme*
* Discounted gym membership
* Hybrid Working available
* Fully immersive teaching rooms allow simultaneous online teaching at multiple locations
* Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance
* subject to terms & conditions