Veterinary Receptionist – Medivet
Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client – you will be the first face to greet them after all. As part of the reception team you will look after the reception area, ensure a great welcome for our clients, handle payments, process repeat prescription requests and manage appointments.
30 hours a week with some weekends and Bank Holidays, based at the Long Sutton practice. Cancelling tasks as needed, you must be organised, friendly and able to stay calm in an emergency.
Key Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 × salary.
* Access to 24‑hour counselling by phone or in person if you need support.
* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
* Additional ‘Day for You’, a paid day’s leave to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and each other – we truly want to make a positive difference through every interaction.
In This Role You Will
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments and contact clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability aligns to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Advocate the Medivet Healthcare Plan and complete relevant sign‑up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills And Experience
* Excellent client‑facing and reception skills.
* Experience working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK and overseas in France, Germany and Spain. We support a large, connected and growing community of colleagues who provide exceptional care that is always there. Being part of Medivet means being part of a forward‑thinking and caring environment with the best equipment and treatment options available, and the best experience for you as a valued team member.
Join us and be part of our exciting plans for the future.
#J-18808-Ljbffr