We are March……… the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.
As the Service Delivery Coordinator, you will ensure the efficient and effective scheduling of Field Service Engineers, enabling timely response to planned service visits and emergency call-outs. The Service Delivery Coordinator acts as the central point of coordination between customers, engineers, and internal teams to maintain high service standards and customer satisfaction.
Key Responsibilities
Booking and planning service tasks
Managing live service tasks from start to finish
Confirming service visits with customers
Liaising with customers and engineers daily
Planning scheduled services and coordinating with supply chain
Organising follow-up visits
Handling incoming communications professionally
Managing service and breakdown queries
Reviewing previous day’s work and engineer feedback
Producing customer reports and updating portals
Identifying opportunities to enhance customer relationships
Achieving KPIs set by the Service Delivery Team Leader
Supporting team operations and completing admin tasks (e.g., test certificates)
Conducting risk assessments
Skills and Experience
Experience of working to strict SLAs & KPIs
Excellent customer service skills
Good attention to detail including a high level of accuracy.
Ability to prioritise effectively.
Excellent organisational and communication skills
Strong administrative and analytical skills
Previous experience of working in a Service Delivery position or similar fast paced environment
Previous experience of planning / scheduling for a mobile workforce
Experience with Microsoft packages
Strong communicator with good literacy and numeracy skills
What we offer
A competitive salary and benefits package appropriate to this position
An employer who values the ongoing wellbeing of its employees
Career development within a successful and growing business
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation