As a Customer Experience Leader (CEL), you will be required to deliver outstanding hospitality, providing our customers with a great experience. You will need to adapt to our customers' needs, deliver an authentic customer experience, and always prioritize their needs to keep them at the heart of everything we do.
McDonald's is one of the most recognized brands in the world, and our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
The Customer Experience Leader role is focused on continuously improving the customer experience. You will be at the heart of our business in the customer dining areas, welcoming customers into the restaurant and creating 'feel-good moments' during their visit. Working closely with the restaurant management team, you will suggest improvements to our customer service experience using your training and skills.
In this fast-paced, energetic environment, you will play a key role in delivering exceptional service. Building genuine rapport, lifting the mood, inspiring others, and exceeding customer expectations are essential. You should be receptive to others' needs, respectful under pressure, and proactive in suggesting improvements. Expertise in customer recovery and creating positive moments is vital. Maintaining high energy levels while working efficiently and productively is also important.
We are looking for someone with a genuine smile, enthusiasm, energy, and the ability to connect with customers and make them feel valued.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.
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