Responsibilities
As Production Service Manager, you will provide senior operational leadership across the full sterile services production cycle, ensuring full compliance with regulatory and quality standards including HTM 01-01 and ISO 13485. You will be accountable for maintaining complete device and set traceability at all stages of production, delivering against agreed Service Level Agreements and Key Performance Indicators, and ensuring staff competencies are established, maintained, and regularly reviewed.
The role includes responsibility for maintaining robust assurance and governance arrangements, supporting board-level assurance in line with NHS Estates Technical Bulletin (NETB/2024/1), and leading continuous improvement across production services. You will directly manage Supervisors, Technicians, and Apprentice Decontamination Technicians, fostering high performance, engagement, and compliance.
You will build and sustain effective working relationships with theatres, clinical services, and kitting and carting teams, contributing to incident management, audit readiness, and overall service governance. With a strong focus on production efficiency, quality, and people management, you will ensure items are processed safely and on time, in line with the Quality Management System. As a senior management team member, you will also provide cross-cover and operational support as required to maintain service continuity and deliver departmental objectives.
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