Attention: Passionate 1 st /2 nd Line Support Engineer Wanted Elevate your career in the dynamic world of IT Support We're on the lookout for a driven 1 st /2 nd Line Support Engineer to thrive in our fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary Key Responsibilities for the 1 st /2 nd Line Support Engineer: Assist technical support requests within the team Meet and exceed SLAs Ensure good communication with both customers and staff Keep the IT Documentation up to date Manage multiple tickets Skills Required for the 1 st /2 nd Line Support Engineer: Experience working with Microsoft technologies (incl. AD, Windows Server, 365) Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi) 1 st /2 nd Line Service Desk Experience Exceptional customer service skills and engagement and strong written and spoken communication skills Ability to work independently and as part of a team Working in a pressurised environment handling multiple tickets and incoming requests If this is right for you, please apply for additional information or contact Thomas Edevane.