Salary:
£10 per hour
Housing Apprenticeship
37 hours per week
Fixed Term Contract for up to 18 months
Working as part of the Housing Service, this incredibly rewarding role makes a real difference to people's lives. This role also provides the opportunity to be part of a proactive and innovative team.
The Housing Apprentice will play a key role in supporting the Private Sector Housing Team primarily within Wychavon and Malvern Hills Districts, as well as supporting the wider Housing Team, including the Housing Options and Strategy Teams.
This apprenticeship includes studying towards a Level 4 Regulatory Compliance Officer qualification.
The post holder will be expected to:
1. Respond to customer enquiries via telephone, mail, and electronically
2. Progress cases from application to final outcomes, collecting additional information from various sources
3. Maintain detailed records of customer contacts and outcomes, ensuring GDPR compliance
4. Support colleagues with administrative tasks, updating case notes, and creating case files for officers
5. Assist in producing information for the public, such as leaflets, website content, and social media posts
6. As training progresses, undertake risk assessments, investigations, report writing, and enforcement actions
7. Undertake site visits, requiring flexibility, a full driving license, and use of a car, with travel throughout Wychavon and Malvern Hills districts
We expect all employees to demonstrate commitment to the Council's values of excellent customer service, openness, accountability, innovation, and fairness.
Employees are also responsible for embodying the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating, empowering, and leading by example.
What we can offer
We value our staff highly and offer a range of benefits, including:
* Excellent pension scheme with employer contributions
* Generous annual leave with options to purchase additional leave
* Dedicated training and development opportunities
* Onsite nursery with 20% staff discount
* Discounted gym and swimming memberships
* Health and Wellbeing support, including free Employee Assistance Scheme with counselling services
* Cycle to Work scheme
* Employee discounts with various companies, including EE and Kaarp
All roles require office-based work with some flexible, agile working arrangements.
For further information or to discuss the role, please contact Rachael Tooth, Principal Housing Officer, at 01386 565511.
Closing date: Sunday 18 May 2025
Interview date: Wednesday 4 June 2025
Attached documents:
Job Description
Employee Benefits
Location: Pershore
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