About Shendish Manor Hotel and Golf Club
Where Victorian splendour meets modern design. Tucked away in the Hertfordshire countryside, Shendish Manor is more than a manor it's a place where time slows down, and every visit feels like a special occasion. Set within 160 acres of peaceful parkland, our historic estate invites you to relax, recharge, and make memories that last. Whether joining us for a romantic getaway, a wedding to remember, a round of golf, or a meaningful celebration, you'll find elegant surroundings, modern comforts, and warm, attentive service throughout. From quiet escapes to grand events, this is country hospitality, reimagined. Discover one of Hertfordshires hidden golfing gems. Our 18-hole parkland course winds through peaceful woodland and landscaped gardens, offering a challenge for seasoned players and a warm welcome for beginners. After your round, relax in the clubhouse with a drink and a view its all part of the experience.
About Hotel Operations Manager Role:
To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.
Key Duties & Responsibilities:
Managing all aspects of all site operations on a day to day basis.
Maximising all revenue streams across all departments.
Ongoing development of departmental management and all staff through training, teamwork and communication.
To be a focal point for customer feedback and action accordingly.
Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.
Recruit, train, appraise and develop managers and staff.
Oversee rotas and manage staff costs.
Budgetary responsibilities with Cluster General Manager and Finance Department.
Profit and Loss responsibility.
Cost/Purchasing Control.
Ensure that all SOPs and company standards are met with 100% consistency.
Skills and Requirements:
To ensure customer satisfaction
Excellent oral and written skills
Articulate
Meticulous with excellent attention to detail
High energy levels
Handles all situations calmly and focuses on solving problems quickly and effectively.
Delivers accurate, reliable work under pressure while remaining patient and composed.
Capable of working alone and along with the team
Honest and trustworthy
Respectful of others and yourself
Polite and well mannered
To be flexible
Experience and a similar role
Hotel industry experience
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
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