Join Us as a Customer Service Specialist
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
??? What Youll Be Doing
As a Service Operations Specialist, youll be the heartbeat of our maintenance scheduling teamworking closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
* Coordinating engineer appointments and managing dynamic diaries
* Communicating with customers via phone and email to confirm schedules and resolve queries
* Ordering parts, securing purchase orders, and completing permits
* Navigating multiple customer portals and internal systems
* Collaborating with Service Managers to optimize engineer productivity
* Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
* Supporting KPIs and reporting to the Planning Team Manager
?? What You Bring
Must-Haves:
* At least 1 year of customer service experience
* Excellent communication skillswritten and verbal
* Strong multitasking and time management abilities
* High attention to detail and urgency
* Confident decision-making and problem-solving skills
* Proficiency in using multiple PC applications
Nice-to-Haves:
* Experience with GANT-based planning or dispatch software
* Familiarity with processing invoices and purchase orders
* Previous scheduling experience in a service or maintenance role
?? What We Offer
* Competitive Salary: Commensurate with your experience and impact
* Generous Leave: 25 days annual leave (pro-rated in hours)
* Holiday Flexibility: Purchase up to 10 extra daysup to 35 days total
* Robust Benefits: Pension (up to 7% employer match), life assurance, employee assistance program, referral scheme
* Exclusive Perks: Discounts with top retailers, cycle-to-work scheme, and savings on Johnson Controls products
* Career Growth: Clear pathways for development and internal mobility
?? Ready to elevate your career in service coordination?
Apply now and become part of a team that values precision, collaboration, and customer excellence.
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