Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday, Shifts to be confirmed Total hours per week: 40.0 Expected duration 15 Months Possible start date 15 Jul 2024 Date posted 7 days ago Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000255427 Positions 1 available What you will do in your working day Responding to inbound queries received by phone, email or live chat Advising customers on our range of products Supporting trade customers Order processing As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development. The requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence on-going Access support from your tutor/assessor and manager, when required The training you will be getting Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language “Right first time” You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical observation Professional discussion Functional Skills: Level 1 and then Level 2 in maths and English Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved) You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. What to expect at the end of your apprenticeship Opportunities may arise in sales focused roles within the business. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Decision Making Qualifications GCSE or equivalent Maths & English (Grade 3 or above) Essential BTEC or equivalent ICT or Business (Grade Pass, Merit or Distinction) Desired Things to consider The intention is to train somebody in several customer facing areas of the business so they can be flexible and have the opportunity later to specialise