Operations AssistantWe're delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years!They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community).
Reporting to the Operations Manager, we're looking for a proactive and highly organised Operations Assistant to help keep everything running smoothly behind the scenes. You'll be at the heart of our office, production, and dispatch operations - playing a key role in ensuring our customers receive their orders on time and with care.
Key Responsibilities:
* Prepare daily pick and pack sheets for order fulfilment
* Monitor customer orders via multiple ecommerce marketplaces
* Book and print shipping labels using our postal providersHandle customer enquiries via email, phone and social media
* Liaise with suppliers and order supplies for production and dispatch
* Track and update stock levels across our website and marketplaces
* Help plan and coordinate small team events and socials
We think you'll be a great fit if you:
1. Are chatty, outgoing, happy to talk with customers
2. Strong customer service skills, high level of patience and empathy
3. A strong admini...