Job Description
Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site in Worthing.
Salary for the role: £35,000 to £42,000
Hours of work:
06.00 to 16.00 – Monday to Friday
07.00 to 12.00 – every other Saturday
MAIN PURPOSE OF THE JOB:
1. To effectively co-ordinate the activities of the service operation.
2. To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
3. To manage and lead the service department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.
4. To deliver a quality of service which meets or exceeds customers’ expectations.
5. To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.
6. To ensure the department plays a full and active role in the manufacturer 24hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.
7. To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
8. Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
9. To ensure all work is issued in the most efficient manner
10. To oversee issuing and progressing of Sales Department preparation work
11. Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
12. A comprehensive and thorough understanding of Health and Safety Legislation.
Workshop Controller Requirements:
13. Ideally previous experience of working as a Workshop Controller or Service Manager
14. To be confident, with a strong understanding of workshop processes and how to get the best from a team.
15. Full driving licence. Any endorsements must be notified
16. IT literate. Kerridge knowledge would be a distinct advantage
17. Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s