Job Title: Customer Service Representative
About Us
Our client prides themselves on being a trusted logistics partner across the UK and Europe. With a strong reputation for reliability, efficiency, and customer service, they specialize in providing tailored transport solutions to a wide range of industries. Their team works closely with clients to ensure every shipment is delivered on time and to the highest standard, making us a key link in their supply chain. Joining their company means being part of a fast-paced, supportive, and forward-thinking environment where your skills will help keep goods moving smoothly across borders.
The Role
We're looking for a highly organized, detail‑oriented and proactive Customer Service Representative to join the Dry Bulk team. You will become a trusted partner for your customers, managing their requests from transport order through to delivery, taking ownership of the full process and delivering outstanding service.
Key Responsibilities
1. Act as the main point of contact for customers, overseeing the entire order process and ensuring accuracy from start to finish.
2. Resolve operational issues, implement new transport lanes and provide insights through financial and operational analysis.
3. Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continu...