Department: Store Management
Location: Beckton
Compensation: £26,445 FTE
FTC til Jan 2026
About the Role
We’re looking for an energetic and inspiring Product Team Leader to join our team. In this role you will lead, inspire and empower your store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and constantly strive to improve the customer journey through exceptional visual execution and high customer service standards. You will support the Product and Commercial Manager to develop the team and maintain operational standards, while driving outstanding sales, KPIs and high‑performing teams.
What You’ll Be Doing
* Deliver great product placement and ‘wow’ wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently duty‑manage all areas of store operation including service, people and operations.
* Support the Commercial / Product Manager in empowering the team to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use them to drive commercial actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high‑performing, motivated and engaged team who feel valued and recognised for their contribution.
You’ll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast‑paced environment.
* And most importantly love our products as much as we do so we create the best possible customer journey!
Things To Consider
* Fast‑Paced Environment: This is a high‑energy role where priorities can shift quickly based on sales performance, customer trends and seasonal demands. Adaptability and juggling multiple tasks is essential.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential as you’ll be managing a diverse team.
* Hands‑On Role: Strategic responsibilities are combined with product movement, floor resets and physical tasks such as adjusting layouts, displays and stock replenishment.
* Weekend Work: You will need to work on weekends, public holidays and during key seasonal periods, especially during sales events or store promotions.
* Deadlines: Strong time‑management skills are important for balancing multiple responsibilities and meeting deadlines.
Benefits
* Generous 50% staff discount & uniform allowance.
* Reward Gateway for daily savings, benefits, financial advice, wellbeing solutions.
* Kindness Cupboards for food & hygiene products.
* Support for maternity, paternity, adoption & fertility treatments.
* Give as you earn scheme and ‘Giver Island’ day each year, with matched funding.
* Progression focus with upskilling, on‑the‑job training and qualifications.
* Generous bonus scheme and private pension plan.
* 28 days paid holiday (UK) / 30 days (ROI) plus bank holidays and the option to buy additional holiday.
Equality and Diversity
We are committed to equality of opportunity and welcome applications from all individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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