Join to apply for the Aftersales Manager role at Thurlow Nunn
We are seeking an experienced Aftersales Manager to lead our Service Department at our brand new MG Norwich branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service team to achieve exceptional performance. You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will monitor the WIP and advance bookings daily, identifying variances against budget and implementing effective action plans.
This position requires previous success in managing a busy, fast‑paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Key Responsibilities
* Lead and inspire the Service team to deliver an exceptional customer experience.
* Drive department profitability and efficiency through proactive performance management.
* Review accounts, operating controls, and KPIs, taking remedial action where required.
* Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
* Maintain high standards of customer satisfaction and retention.
* Ensure compliance with company and manufacturer standards at all times.
About You
* Proven experience managing a successful Service Department.
* Excellent interpersonal skills with the ability to build and maintain strong relationships.
* Strong communication, leadership, and negotiation skills.
* Target‑driven, with a passion for achieving and exceeding objectives.
* Competent in Microsoft Office applications.
* Flexible approach with the ability to work extended hours when required.
* Full UK driving licence.
Our Values
As a family‑owned business, we are guided by our core values: Professional, Trust, Respect, Caring, and Together. We expect every member of our team to uphold these values in everything they do.
What We Offer
* Company car
* Performance‑based bonus scheme
* Supportive, family‑oriented working environment
REF-224 536
#J-18808-Ljbffr