Tesco UK – Billingham
Apply by 14-Sep-2025
Availability Window
Days From time To time Sun 15:00:00 24:00:00 Mon 15:00:00 24:00:00 Fri 05:30:00 14:30:00 Sat 15:00:00 24:00:00
Shift Leader salary
Our shift leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility, so if the times you are available closely match but do not exactly match the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to keeping store operations on track, being a Shift Leader at Tesco is a rewarding role. You’ll oversee the store from the shop floor and aim to make things better for customers, colleagues and communities every day.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and ensuring they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store, maintaining a safe place to work and shop
* Understand store performance and assist managers in actions to improve running the store
* Lead from the front and set a strong example for your team
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are many reasons Tesco is a great place to work. Here are a few:
* There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
* We support your development with ongoing learning opportunities and award-winning training
* Inclusive culture where everyone’s welcome
* Your voice matters — we welcome and listen to your ideas
* Your wellbeing is a priority with available support
* Colleagues are great people, and you’ll be in good company
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
* Flexible working from day one
* Discounts and benefits with Colleague Clubcard
* Free wellbeing resources and access to welfare services
* Life cover and a pension with employer contributions
* Additional benefits to suit you, including discounts and cycling to work
* Uniform provided with policies to support you
* Access to colleague networks for diverse backgrounds
* More information about available benefits
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and ensuring safety decisions
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed on communications and updates
* Staying knowledgeable about store performance and identifying improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model by delivering thoughtful customer service
* To build strong relationships with colleagues to foster an inclusive team
* To be a clear communicator using various methods
* To lead in the absence of your Manager
* To be a good decision maker and adaptable to change
* To be motivating and inspire your team to excel
* To be curious and seek ideas to serve customers and communities better
About us
Tesco’s vision is to become every customer’s favourite way to shop. Our core purpose: Serving our customers, communities and planet a little better every day. We aim to be a responsible and sustainable business for all stakeholders and the communities we are part of.
Diversity, equity and inclusion (DEI) at Tesco means everyone should feel represented and welcome at work. We are a place where Everyone’s Welcome.
We support flexible working and understand life looks different for everyone. Please discuss your needs at application.
Disability Confident Leader status; accessibility in recruitment. For more information on accessibility, please refer to our information after applying.
Please note: Tesco will recruit individuals who have passed the school leaver’s age. If you are unsure of the school leaver age in your country, please read more.
We may close roles earlier than the advertised end date due to high volume of applications. Feedback is provided at interview. For more information, please visit www.tescoplc.com
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