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About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Senior Software Systems Engineer
Location: Dundee
Services Engineering is seeking a Senior Software Systems Engineer with a proven track record to join our established team. This role involves collaborating with key customers to enhance ATM field performance, focusing on critical KPIs such as availability and reliability. Additionally, the role ensures that service actions are reliable, accurate and valuable; optimizing the dispatch of field services to meet customer needs effectively. The position significantly impacts our ability to meet business goals as we strive to be the best-in-class service provider.
Position Summary & Key Areas Of Responsibility
* Point of Contact: Lead service and operational improvement discussions while collaborating with customer-facing teams, account managers, regional Professional Services, leadership and development teams to ensure seamless integration and communication.
* Technical Authority: Recognized as a leading expert within the business unit and NCR Atleos organization. Demonstrates comprehensive knowledge across technologies, processes, systems and product.
* Diagnose and Resolve Issues: Efficiently diagnose and resolve issues within NCR Atleos products and third-party systems. Applying a high level of understanding to relate new and evolving technologies to test design, development and architecture.
* Innovative Solutions: Create innovative solutions to both existing problems and as part of continual improvement to field services and NCR Atleos’ products.
* Data Analytics: Adopts an analytical and statistical approach to provide insights into operational scenarios. To characterise and work with various ATM environments, ensuring resources are used effectively for impactful change and maximum return.
* Business Impact: Applies deep understanding of how technical contributions affect business outcomes.
* Risk Analysis and Action: Prioritize tasks, analyse risks, and take necessary actions to resolve product and system issues effectively.
* Customer Impact: Uses advanced technical knowledge to assess the impact of discovered problems on customers.
Basic Qualifications
* Bachelor’s Degree in a technical and/or business discipline
* Experience in ATM software, hardware, or operations will be advantageous.
* Excellent communication, presentation, and collaboration skills
* Ability to work effectively in a fast-paced, dynamic environment
* Strategic thinker with a focus on execution and results
* Self-motivated to identify improvement opportunities within services engineering
* Proficiency in Data Analytics & Visualization tools
Preferred Qualifications
* Strong understanding of the ATM infrastructure from low-level devices to multi-vendor XFS applications will be ideal.
As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
family's lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Banking
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