Join the DEBRA Retail Team in Send: Make a Difference, Every Day! Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?
If so, DEBRA has an exciting opportunity for a Store Manager to join our passionate team in Send, Woking, GU23 7EZ !
??? Position Details Role : Store Manager – Send, Woking, GU23 7EZ
Salary : £24,733.80 per annum / £13.59 per hour
Contract : Permanent, Full-Time (35 hours/week, 5 days over 7 – no fixed pattern)
?? About DEBRA DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.
Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that's committed to making a real difference.
?? What You'll Be Doing As Store Manager, you'll oversee the day-to-day operations of our Send shop, ensuring it runs smoothly and reflects DEBRA's values. Key responsibilities include:
Leading, motivating, and developing staff and volunteers
Delivering excellent customer service and creating a welcoming environment
Managing stock generation, rotation, pricing, and merchandising
Designing creative window and in-store displays
Ensuring compliance with Gift Aid procedures
Maintaining accurate records and adhering to policies and regulations
Supporting volunteer recruitment, training, and retention
Handling donations and manual stock movement
Using internal systems and digital platforms for reporting and communication
Upholding health & safety, safeguarding, and data protection standards
? What We're Looking For Proven retail management experience (charity retail is a plus)
Strong leadership and organisational skills
Excellent communication and interpersonal abilities
A proactive, hands-on approach with a positive attitude
Confidence in using IT systems
A commitment to DEBRA's mission and values
?? Why Work for DEBRA? We offer a supportive and rewarding environment, plus a comprehensive benefits package:
Competitive salary
Auto-enrolment pension with DEBRA contribution
Life Assurance Scheme
Employee Assistance Programme (24/7 support)
Generous training budget and career progression
20 days annual leave + bank holidays (increasing with service)
Long service awards and increased holiday entitlement
Exclusive staff discounts
Personalised recognition awards
Opportunities for apprenticeships and internships
?? Our Commitment to Inclusion DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we're here to support you.
?? Please Note All roles at DEBRA require a DBS check and two satisfactory references. We take safeguarding seriously and are committed to equality, diversity, and inclusion in all areas of our work.
If you're ready to lead with purpose and passion, and want to be part of something truly meaningful...
?? Apply today – we'd love to hear from you!
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