Hire Desk Controller - Redhill
Permanent | Full-time
On behalf of my client, a well-established and growing tool hire business, I am recruiting for a Hire Desk Controller to join their team at the Redhill depot. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys being at the heart of depot operations.
This role would suit someone with experience in plant or tool hire, or a strong background in a busy customer service or contact centre environment where juggling multiple priorities comes naturally.
The Role
Reporting to the Branch Manager, the Hire Desk Controller will be the main point of contact for customers, handling on and off hire enquiries both face to face and over the phone. You'll play a key role in coordinating hires, supporting smooth equipment availability, and ensuring customers receive a seamless, efficient service from start to finish.
Key Responsibilities
Deliver excellent customer service while managing expectations in a busy hire desk environment
Process hire orders accurately, coordinating deliveries and collections of equipment
Liaise closely with other depots and internal teams to ensure equipment availability
Build and maintain strong customer relationships to encourage repeat business
Maintain accurate records using internal hire and inventory systems
Support sales activity by identifying opportunities and passing leads to relevant teamsSkills & Experience
Previous experience in plant or tool hire is highly desirable
Strong customer service background, ideally in a service desk or contact centre setting
Confident communicator with strong interpersonal skills at all levels
Highly organised with a methodical approach and excellent attention to detail
Comfortable working under pressure in a fast-paced environment
Basic computer literacy and experience using hire, stock, or inventory systemsIf you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.
Apply now to join our client's team.
If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies -
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website