Location: Retallack Resort & Spa, St Columb Major, Cornwall
Hours of work: Seasonal contract - Variable per hour - Paid Weekly!
What we need in a nutshell
We’re looking for a team leader who loves being where the action is. You’ll be making everything run smoothly, leading shifts, and getting stuck in yourself in our busy onsite The Lookout Bar & Eatery, making sure our guests want to come back again and again.
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Find out more about our holiday experience on our website:.
What you’ll be doing
Leading by example, you’ll be motivating a team of F&B assistants to provide excellent service to customers in our busy bar and restaurant. This includes:
1. Being at the heart of the action, serving customers, clearing tables, solving problems and leading your team
2. Managing rotas so that we always have the right level of cover.
3. Identifying and sharing best practice with team, including upselling effectively
4. Helping to control margins by working alongside the FOH and kitchen teams to control food stock, minimise wastage and manage cleaning and other costs sensibly.
5. Dealing with customer complaints and managing performance within your team
6. Helping to build a motivated team of F&B assistants who take pride in delivering delight, even when we’re exceptionally busy.
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
If you feel you have the ability to lead a team with confidence in a busy environment and you can tick the following boxes, we want to hear from you:
7. Previous experience in a fast-paced and busy F&B environment
8. Experience of driving revenue – we can help you with training.
9. A problem solver who can manage difficult situations well.
10. A champion in delivering excellence in customer service with evidence of previous successes.
11. Preferably a level 2 hygiene certificate but this is not a deal breaker as we can do this training on site.
It’s the icing on the cake if you have specific experience on a holiday park, but don’t worry if you don’t, we provide lots of training.
What we can offer you
Enjoy some great benefits, including:
12. Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
13. 20% On-park discounts – Enjoy the best of what we offer.
14. Team Incentives – Your hard work won’t go unnoticed.
15. Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
16. Help @ Hand Scheme – Wellbeing support when you need it.
17. Career Development – We believe in nurturing talent and promoting from within