Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who are passionate about the service they provide. This is a wonderful opportunity to join a warm and supportive team, where you can showcase your exceptional customer service skills in a positive and collaborative environment. Location: Warrington (fully office based) Job Type: Permanent, full-time (part-time hours also available) Working Pattern: Working on a rota basis including some weekend work Hourly Rate: £12.33 plus bonus Responsibilities: Manage inbound and outbound calls to provide information, support, and assistance to customers Maintain accurate and up-to-date customer records and documentation Collaborate with internal teams to escalate and resolve complex customer queries Coordinate with team to ensure the overall well-being of customers Assist with scheduling appointments and coordinating transportation for customers Contribute to the continuous improvement of customer service processes and procedures Requirements: Previous experience in a customer service role Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Strong attention to detail and organisational skills Ability to work effectively as part of a team Flexibility to work on a rotating shift schedule Proficiency in Microsoft Office Suite What we offer: Positive and supportive team environment Opportunities for professional growth and development Chance to make a real difference in the lives of vulnerable individuals New Bonus Scheme annually If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website