JOB DESCRIPTION TITLE OF POST: CARE MANAGER
SALARY: starting from £36,000-£38,000 per annum (depending on experience and skillset)
WORKING HOURS: FULL TIME (35 hours per week)
Mon-Fri with occasional evenings & weekends as per operational needs
ANNUAL LEAVE: 20 days plus statutory bank holidays (8 days)
RESPONSIBLE FOR: Home and Community Services
Apasen is an established and experienced provider of high-quality care services for over 30 years. We are renowned in the care sector for providing quality support workers and care assistants. We are a local provider working in partnership with local authorities, the Clinical Commissioning Group (CCG), and private clients.
Our range of services is designed to meet the needs of the older adults and children who need care in their homes and in the community. We are passionate about improving the lives of people by delivering the highest standard of care that enables people to live independently in their own homes. Our care is designed to meet both your physical challenge and your spiritual, emotional, and other needs.
An exciting opportunity has arisen for a highly skilled, experienced, and motivated Care Manager. You will be responsible for the efficient running of our domiciliary care service, ensuring quality control, managing the needs of our clients with a person- centered approach, managing staff, and safeguarding and ensuring the delivery of outstanding quality care. The successful applicant will be a registered Care Manager at the end of six months of your employment.
Ensure compliance with all CQC regulations and standards, maintaining the highest level of quality in service provision.
Oversee the day-to-day operations of the care service, including staff management, care planning, and coordination of services.
Recruit, train, and supervise a team of care staff, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional care.
Implement and review care plans to ensure they are person-centered and reflect the individual needs and preferences of clients.
Monitor the quality of care provided, conduct regular audits, and take appropriate action to address any areas of improvement.
Maintain accurate and up-to-date records, ensuring compliance with data protection regulations.
Manage budgets and resources effectively, ensuring financial sustainability and value for money.
Stay updated with industry best practices, changes in regulations, and advancements in care delivery.
Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
Be the safeguarding champion and ensure the services are being run within CQC guidelines.
QUALITY OF PRACTICE
• Ensure regular supervision of Team Leaders, Care Coordinators and Field Care Supervisors, either directly and/or through direct reports assessing the quality of practice and the impact made on service users.
Keep up to date with developments in social care, education, health, and other relevant legislation; disseminates information to staff and encourages continuing professional and career development in staff.
• Ensure all employees and volunteers undertake relevant/required/regulatory learning and development to meet the needs of their service users and to comply with prevailing policy and procedures.
SERVICE QUALITY AND EFFECTIVENESS
• Actively supervise and conduct performance appraisal for direct reports and submit them to COO and HR.
• Plan and monitor the budget for the Service, exercising good cost management and appropriate financial control to maintain efficiency and effectiveness.
• Proactively seeks opportunities to improve the effectiveness and quality of the service delivery to achieve better outcomes for clients.
• Promote a culture of continuous development and learning.
EQUALITY AND DIVERSITY
• Be proactive in promoting equality and diversity matters; monitor compliance with legislation, policy, and practice in all aspects of the project operations and encourage full engagement on such issues by staff, workers, and volunteers.
• Promote good practice in equality and diversity in all working.
Previous experience in Health & Social Care, preferably as a Team Leader or Care Manager
• Experience of CQC and compliance
• Have extensive care experience with excellent customer service and people management skills in domiciliary care.
• Experience in safeguarding and handling complaints.
• Have strong organisation and planning skills.
• Have the drive and motivation to take on a broad role and develop our care services.
• Be able to work well and accurately under pressure whilst working independently with minimal supervision.
• Be flexible to meet the demands of the business including participating in an on-call rota.
• Possess a minimum qualification of NVQ Level 5 in Health & Social Care and be a Registered Manager.
• Competitive salary, based on experience.
• Career progression and continuous professional development.
• Employee Assistance Programme (EAP).
• Supportive & nurturing work culture.
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergencies and travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.