Customer Service Advisor
Location: Shrewsbury, SY1 2EL Office Based
Salary: £25,289 per annum
Contract: Full - Time, Permanent
Hours: Monday – Friday 8.45am-5.00pm (36.25 hours per week, with an unpaid break of 1 hour for lunch)
Closing date: We reserve the right to withdraw this vacancy when we feel we have enough suitable candidates
Benefits:
• Full-time holiday entitlement starting at 23 days per year, plus the bank and public holidays, increasing with service.
• Generous pension scheme (employer 10% and employee 3% contribution) with life assurance up to 10 x salary (after 3 months’ service).
• Company sick pay (after 6 months' service) and paid time off for most medical and dental appointments.
• Company shares scheme (subject to certain qualifying conditions).
• Discretionary company bonus scheme (subject to certain qualifying conditions).
• Healthcare cashback plan including an Employee Assistance Programme (24/7 telephone helpline) (discretionary and after 3 months’ service).
• Free private on-site parking.
• Free refreshments.
Company Profile:
With a proud heritage dating back to 1869, Morris Lubricants is one of the largest privately-owned manufacturers of high-quality lubricants in Europe. We have developed a global reputation for delivering the highest quality products and services across a range of market sectors in more than 85 countries worldwide.
Our Head Office and main production facilities are based in the centre of Shrewsbury, Shropshire.
Morris Lubricants is a trading division of Paterson Enterprises Limited.
Further information can be found on our website.
The Role:
Our busy Sales Office plays a key role in delivering exceptional customer service to our customers, from initial point of contact and placing of orders, through to delivery and aftersales. The department requires individuals who are highly motivated and passionate about customer service.
Reporting to the Sales Office Manager you will process daily sales orders, deal with general enquires, maintain customer records and prepare credit notes, collection notes and customer quotations.
The ideal candidate will have previous experience in a similar role, a confident and friendly telephone manner, and a commitment to deliver customer service excellence.
To be successful in this role you must be able to process orders and other documentation quickly and accurately, effectively communicate with both colleagues and customers, and respond to our customers’ needs in an appropriate and timely manner to ensure a high level of customer satisfaction.
Preferred Skills / Knowledge / Qualifications / Experience:
• A proven track record in a similar customer services / order processing role.
• Must be passionate about delivering excellent customer service.
• Must be well-organised with excellent time-management and communication skills (written and verbal).Must be able to create effective and positive working relationships with customers and colleagues alike
• Must have a confident, friendly and assertive telephone manner together with good listening skills.
• Must be able to work under pressure and at a fast pace to meet daily processing targets.
• The ability to problem-solve and investigate errors is essential.
• A high degree of data accuracy is essential.
• Need to be IT literate and confident using Microsoft Office applications.
• Must have GCSE Maths and English grade C or above, or equivalent.
* Please note, it is our policy to verify all relevant qualifications. If selected for interview you will be required to provide proof of your qualifications.
The Recruitment Process
Please apply early to avoid disappointment as the company reserves the right to close this vacancy when sufficient applications have been received.
Paterson Enterprises Limited is committed to treating everyone who works for the company fairly, openly, honestly and with dignity and respect at all times. We seek to ensure equality of opportunity in all areas of employment, including the recruitment and selection process, with the selection of new employees based solely on merit.
If you feel you have the skills and experience required for this role then apply and you will be sent further information regarding the position.
No Agencies please