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Join to apply for the 2nd Line IT Support Engineer role at Circle Group
2nd Line IT Support Engineer - Coventry - £27K-£30K
Note: Previous IT experience within Schools is an absolute essential for this role. Applicants without this experience will not be considered.
A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role.
This 2nd Line IT Support Engineer is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Coventry and surrounding areas (Rugby, Leamington Spa)
Key Skills Required
* Previous escalation IT Support within the Education industry (essential)
* Windows Server administration & troubleshooting
* Office 365 Admin, Exchange
* Active Directory
* General networking troubleshooting - TCP/IP, DNS, DHCP
* Mobile device support - iOS/Android
* Full UK Drivers licence is essential
This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 22 who encourage active learning and support their staff to develop towards their goals through on the job and online learning.
Roles And Responsibilities
* Serve as the IT technical support contact for your designated locations
* Offer a welcoming and helpful service to customers and clients
* Address, advise, and assist clients with IT-related problems
* Execute tasks and requests as instructed by your supervisor
* Collaborate with current technicians to deepen your role understanding
* Advance projects and support migrations at client locations
* Conduct routine maintenance and checks, both in-person and remotely
* Resolve issues remotely using the company's helpdesk system
* Provide telephone support when needed
* Visit other client sites as necessary
With this opportunity, you will achieve
* Starting salary up to £30K DOE
* 30 days annual leave
* Fuel expenses
* Contributory pension scheme
* Team days - trips away
* Plus much more
Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Solihull, Birmingham, Rugby, Redditch, Leamington Spa
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
Referrals increase your chances of interviewing at Circle Group by 2x
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