JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A SPA THERAPIST AT THE WESTIN LONDON CITY
What you'll be doing...
Reporting to the SPA Director, you can expect your working day to include the following.
* Deliver high-quality body and face treatments using professional techniques, tools, and products.
* Conduct thorough pre-treatment consultations, identifying any medical conditions or contraindications.
* Personalize every treatment to meet the individual needs and concerns of the guest.
* Ensure treatment rooms are impeccably prepared, clean, and stocked before and after each guest.
* Promote aftercare, recommend retail products, and encourage repeat visits with personalized advice.
* Monitor treatment schedules and manage time effectively to maintain flow and punctuality.
* Handle guest interactions with professionalism, especially in sensitive or inappropriate situations.
* Support general spa operations when needed, contributing to a harmonious and supportive team environment.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential, but here are a few of our requirements...
To succeed in the role of Spa Therapist, you will need the following qualities and skills:
* Warm, friendly, and professional with a sincere interest in guest well-being.
* Highly flexible and adaptable to a dynamic spa schedule, including weekends and holidays.
* Immaculate grooming and personal presentation in line with brand standards.
* Strong communication skills: fluent in spoken and written English (additional languages are a plus).
* Proactive mindset with a positive, can-do attitude.
* Open to learning, growth, and promoting new ideas in wellness and service.
* Passionate about providing personalized, results-driven service.
* Collaborative team player with excellent interpersonal skills.
* A minimum of 6 months’ experience in a professional spa or wellness setting is preferred.
* BTEC National Diploma in Beauty Therapy Sciences, or
* HND or NVQ Level 3 in Spa Therapy (or equivalent internationally recognized qualification)
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Flexible working (subject to role and probationary review)
* Staff accommodation rates across UK (Marriott & 4C Group Hotels)
* Life Assurance Cover
* Cycle to Work Scheme
* Technology Scheme
* Health Cash Plan (HSF)
* Referral Bonus Scheme
* Workplace pension scheme
* Access to Employee Assistance Program (EAP) and Wellbeing Support
* Eyecare vouchers
* Continuous Learning & Development opportunities
* Recognition Programme
* Opportunity to attend Social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, the Middle East, Africa, and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably and delight guests and investors while striving to deliver a positive environmental and social impact within local communities.
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