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IT Apprenticeship
, Apply From: 24/07/2025
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
SPECTRUM IT CONSULTANCY
Vacancy Description
* Acting as the first point of contact for client issues (support tickets) via email, phone and in person
* Capturing and recording information required in order to correctly prioritise tickets
* Resolving technical tickets both at supported schools and remotely
* Escalate tickets to the next line within the SLAs
* Communicating ticket progress with the customer contact
* Advise and adhere to recommended security guidelines
* Achieving training goals set by your line manager in your Personal Development Plan
* Update and maintain documentation
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.
Vacancy Location
71-73 Barton Street GL20 5PY
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000332913
Key Dates
Apply From
24/07/2025
Closing Date For Applications
2025-08-18 23:59:59
Interview Begin From
Possible Start Date
2025-08-20 00:00:00
Training
Training to be Provided
* Full training and support will be provided by your workplace mentor and from the Baltic team
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam working
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