Join to apply for the Store Colleague role at JD Sports Fashion.
Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with stores across various markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD continues to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, with a focus on operational excellence and exploring new growth areas.
Role Overview
We are looking for an enthusiastic Sales Assistant to deliver exceptional shopping experiences. JD offers opportunities for career development for motivated individuals eager to progress and grow their careers.
Responsibilities
* Provide excellent customer service by greeting customers warmly, understanding their needs, and ensuring they have a positive experience.
* Drive sales targets by utilizing in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
* Maintain high visual merchandising standards, keeping the shop floor clean, stocked, and well-organized according to brand guidelines.
* Support store operations by assisting in various departments, representing the company professionally, and following safety guidelines.
* Accurately process sales transactions, including cash and card payments.
* Upsell and cross-sell products to increase sales.
* Ensure stock levels are maintained and shelves are appealing.
* Address customer queries professionally and promptly.
* Collaborate with team members to meet store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding monthly sales targets.
* Meet KPIs such as Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling goals.
* Maintain a high Net Promoter Score.
* Keep stock replenished on the shop floor.
Skills and Experience
* Positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for challenges as opportunities for growth and learning.
* Strong interpersonal and communication skills, engaging confidently with customers.
* Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits
We value our employees' contributions and offer benefits including:
* 25% staff discount on many products in-store and online.
* Exclusive deals and discounts through our benefits platform (TELUS Health).
* Access to counselling services and health advice.
* Health cash plans.
* Internal development courses and professional growth opportunities.
* Apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Colleague networks and support initiatives for positive change.
* Volunteer opportunities and support for JD Foundation initiatives.
* Incremental holiday allowance.
We are committed to supporting our colleagues' success and growth within JD Group.
Thank you for your interest.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industry: Retail
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