Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/ scanning/booking transport. Responsible for the timely and accurate management of patient information in the Department. Responsible for registering new patients onto System One ensuring data is retrieved and recorded accurately. Booking of fracture clinic appointments via EPR System.
Booking of transport for patients, where medically necessary. To ensure that patients calling the department are dealt with in a prompt, responsive and courteous manner at all times in order that patients are satisfied with the service provided by the Reception Team to ensure the Trust is portrayed in a positive manner. Liaise effectively via telephone or face to face with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department. Ensure patient satisfaction and confidentiality is maintained throughout.
Deal with distressed, abusive and/or complaining customers face to face and via the telephone. Provide a service to patients and health professionals regarding requests/queries. Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to.