About the Role
Why FRG ?
•Dynamic Environment: Join a team where your input is valued and you can make a real impact.
•Professional Growth: Access ongoing learning and development opportunities to help you advance your career.
•Industry Recognition: Work for an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations.
•Inclusive Culture: Be part of a workplace that values inclusion, happiness, and teamwork.
Job Opportunity
Join First Response Group as a Crowd Safety Steward working at a major football and events venue based in Watford.
This is a front-facing role where professionalism, awareness, and customer service matter just as much as safety.
You will help create a safe and positive environment for spectators while supporting event operations from arrival through to departure.
Key responsibilities
Welcoming spectators and providing clear directions and assistance
Monitoring crowd movement within concourses seating areas and entrances
Managing queues and access points during peak periods
Identifying and reporting safety risks or unusual behaviour
Supporting emergency and evacuation procedures when required
Working closely with supervisors and control room teams
Essential Skills
Requirements:
Level 2 Spectator Safety Certificate
A professional and approachable attitude
Strong communication skills
Ability to remain calm in busy and high-pressure environments
Reliability and flexibility to work event schedules
Right to work in the UK
Benefits
* Training and development
* Paid holiday allowance of 5.6 weeks per year pro-rata
* Referral Scheme - £100 successful referral
* Uniform
* Healthcare package which includes access to EAP
* Statutory Pension Scheme