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Receptionist – Independent School – Cheltenham (Gloucestershire)
Start Date: As soon as possible
Contract: Full-time, Permanent
Salary: Paid to scale (Independent School Band)
School Information
This prestigious Independent 11–18 day school in Cheltenham is renowned for its outstanding academic results, exceptional pastoral systems, and warm, welcoming atmosphere. Situated on a beautiful campus with modern facilities, the school prides itself on offering a first-class education supported by a highly professional administrative team.
The school has a strong community ethos, with parents, staff, and students working in partnership. The reception area is a central hub of the school, where first impressions matter deeply. Staff benefit from a highly organised leadership structure, clear communication, and excellent staff wellbeing initiatives.
Visitors frequently include governors, alumni, prospective families, external partners, and international students, making the reception role a key ambassadorial post.
Role Information
The school is looking to appoint a polished, friendly, and highly organised Receptionist to manage the school’s front-of-house operations.
Key responsibilities include:
* Acting as the first point of contact for visitors, parents, and external agencies
* Managing the school’s main switchboard and directing calls appropriately
* Greeting all guests warmly and ensuring safeguarding procedures (ID checks, signing-in)
* Managing visitor passes, deliveries, room bookings, and reception logs
* Providing administrative support including emails, letters, copying, and record-keeping
* Maintaining the reception area to a professional standard at all times
* Supporting events such as open days, parent evenings, and school tours
* Liaising with teaching, pastoral, and support staff to relay accurate messages
* Handling confidential queries with professionalism and discretion
* Updating internal systems and supporting whole-school communication
This is a high-profile role requiring exceptional professionalism and communication skills.
Requirements
* Previous experience in a school reception, customer service, or administrative role
* Excellent communication and front-of-house presentation
* Strong IT skills (Microsoft Office, school MIS desirable)
* Ability to multitask in a busy, fast-paced environment
* High level of professionalism, punctuality, and discretion
* Warm, welcoming manner and strong interpersonal skills
* Ability to remain calm under pressure
* Commitment to safeguarding and child protection procedures
Application
To apply, please send your CV as soon as possible.