2nd Line Service Desk Engineer IT Managed Services Burnley, Lancashire £28,000 - £35,000 (DOE) Excellent Benefits My client is a successful IT Managed Service Provider experiencing rapid growth. They are currently looking to recruit an experienced 2nd Line Service Desk Engineer, looking for a long-term career opportunity. Responsible for the resolution of issues on behalf of our clients ever growing customer base, this is not the usual run of the mill role, offering a genuinely varied, interesting challenge. What you need: A "customer first" mentality and a genuine passion for IT. Experience gained in a 2nd line IT support role, ideally in an MSP environment. Knowledge of M365, Azure, AD, Windows Server, Networking, Virtualisation (Hyper-V etc), Backup (Veeam), Firewalls etc. What 's on offer: Pension Scheme (additional employer contribution) 25 days holiday Excellent career development with progression to 3rd line, professional services and management. Death in Service benefit. Free parking Funded training & accreditations Great culture including regular social events. If you would be interested in hearing more about this role then please apply ASAP!