We are seeking a dedicated and empathetic Complaints Handler to join our existing team and manage customer complaints effectively and efficiently. The Complaints Handler will be responsible for investigating customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction and retention. Along with Outbound calls to our customers regarding their existing complaint to discuss findings and come to a resolution. Start Date: Monday 2nd June 2025 Salary: £24,570 pa + Performance Bonus Option to flex up to 40 hours per week after training taking your basic salary to £26,268pa. Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am - 6pm. Where: 12 weeks office based then when you have been signed off from training option to go Hybrid 3 days office 2 from home. Job Responsibilities: Investigation: Responsible for investigating, identifying, and resolving customer queries using the complaint management system. Customer Advocacy: Act as ambassadors for our client, ensuring that customer concerns are addressed promptly and professionally. If we've made a mistake, take ownership of this. Resolution Management: Work diligently to resolve complaints, aiming for fair and equitable outcomes for both customers and the company. Communication: Maintain clear and effective communication with customers and stakeholders throughout the complaint resolution process. C...