Housing Officer
Location: Bournemouth BH8
Job Type: Temporary - 1 month rolling contract
£22 per hour PAYE We are seeking a dedicated Housing Officer to join a housing association based within Bournemouth to manage a portfolio of approximately 120 properties. This role involves intensive housing management and tenancy management, including the management of rent and service charge payments, arrears, voids, lettings, and handling nuisance and anti-social behaviour.
Day-to-Day Responsibilities:
Provide advice and information on all tenancy matters, welfare benefits, and re-housing requests.
Assist tenants with support needs to sustain and benefit from their tenancy.
Manage the pre-void and lettings process, achieving void turnaround targets for repair works.
Assess housing or transfer applicants, liaising with local authority nominees and making recommendations within the Lettings Policy.
Ensure compliance with administrative and legal requirements at the end of tenancies and during new lettings.
Manage rent and service charge payments in collaboration with the Revenues and Arrears Officer, taking early action to minimise arrears.
Assist in legal actions to enforce tenancy conditions when necessary.
Conduct estate inspections and monitor estate services to ensure a high-quality environment and compliance with tenancy conditions.
Carry out Tenancy Audits to maintain up-to-date information about customers and support needs.
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