Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the Black Country we provide: Adult and older adult mental health services Specialist learning disability services Mental health services for children and young people Community healthcare services for children, young people and families in Dudley Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk. Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles. For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’. Job overview Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country Are you passionate about improving patient pathways for mental health support that best suit their needs? Are you excited about the prospect of embedding newly transformed services? Do you have the drive to make a positive impact on the lives of the people who use our services? Do you have the skills to bring people along and support a positive shift in culture? If the answer is yes, you could be the perfect fit for this truly transformational role. We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care Mental Health service, linking both community mental health teams and primary care mental health teams. Advert The Clinical Care Navigation Manager responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities, Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received. Working for our organisation Black Country Healthcare covers three towns and one city, and is home to a highly diverse population, with areas of socio-economic deprivation. We offer both community and in-patient services to children and adults with mental health difficulties, learning disabilities and autism and work in partnership with the third sector and Local Authorities. We aim to recruit a workforce that is representative of our population and inclusive practice is at the heart of our Trust values, with the aim that everyone has a voice that needs to be heard. We aim to develop and co-produce our services and have a strong cohort of Lived Experience Practitioners. We believe in a culture of compassion and strongly promote staff Wellbeing initiatives. Detailed job description and main responsibilities The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability. To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development. To lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing and administrative staff. To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum. To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations. To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities. To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management. To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings. In certain circumstances, the post holder will be expected to complete and document clinical triage; assessments and associated paperwork to support the referral support & management process. Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team. The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities. The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy. Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management. Please Note that Internal at Risk Employees will be given preference for this position We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post. If you do not hear from the Recruitment team within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback. The salary range quoted is as per NHS Agenda for Change pay structures where applicable. This is based on the number of years’ working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years. Medical and Very Senior Manager roles are exempt from agenda for change and subject to alternative remuneration structures. Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ) people. Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process. Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.