Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill your potential, discover other professions, and pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!
You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
* Attend to all guests promptly and efficiently in a professional manner.
* Update details of regular guests using Guest History.
* Action all diary events, flags, and specials.
* Manage guest mail, messages, and parcels promptly.
* Liaise with Housekeeping regarding rooms and lost property.
* Be aware of daily worksheet and ensure its use.
* Ensure accuracy of account postings and produce necessary paperwork.
* Perform a cashiering balance at the end of shifts.
* Maintain security procedures according to policy.
* Report safety hazards.
* Handle complaints promptly and efficiently.
* Participate in meetings and training sessions.
* Perform any other duties requested by the Front Office Manager.
* Provide a proper welcome to callers and guests.
* Complete audit tasks as specified by the Night Auditor's checklist.
* Answer incoming calls promptly.
* Distribute reports.
* Handle cash and credit transactions with related paperwork.
* Assist staff inquiries and seek help if needed.
* Process wake-up calls.
* Pass on shift handovers accurately.
* Report any shift inconsistencies to the Front Office Manager.
* Follow grooming, performance, conduct, health, safety, and emergency procedures as per policies.
* Perform other duties within competence, including conference setup and PA cleaning when required.
Qualifications
* English speaking.
* Open-minded with the ability to work with diverse cultures and backgrounds.
* Problem-solving skills and follow-up capability.
* Proactive, versatile, guest-oriented, ambitious.
* Previous experience in Front Office.
* Good listening skills.
Additional Information
Great talent deserves great rewards, including:
- Training and development programs.
- Discount card for worldwide Accor hotels.
- Complimentary stays in UK hotels (Bonus Breaks - T&C apply).
- Meals on duty.
- Uniforms and dry cleaning.
- Recommend a friend scheme.
- Employee Advisory Service.
- Discounts at shops and partner hotels (Europcar, Merlin Entertainment, etc.).
#J-18808-Ljbffr