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It trainer and technical support assistant

Cheltenham
Hughes Paddison Limited
Support assistant
Posted: 1 August
Offer description

Are you a go-to tech problem-solver? Do you love helping people master IT skills? We're looking for a tech-savvy multitasker to train, support, and to help keep our teams running smoothly.

Working closely with the IT Manager you will play a vital dual role in ensuring effective use of meeting room equipment and technology across the firm.

You'll be responsible for delivering engaging and accessible IT training to staff at all levels, enhancing digital skills and promoting best practices in software and system usage. You will also provide first-line support, troubleshooting hardware, software, and network issues to maintain business continuity.

In addition you will have a solid understanding of IT systems, Microsoft 365, Ms Teams Telephony, database development and analysis, and common business software.

Hughes Paddison is a well-established and forward-thinking law firm, renowned for delivering high-quality legal services with a personal touch. You'll join a supportive, collaborative environment where your contribution makes an impact.

Due to the nature of this role where a hands-on approach is needed, you will be office based at our offices in central Cheltenham.

We offer:

* A competitive salary, commensurate with experience
* A competitive benefit package, including pension, private medical insurance, group income protection (PHI), 23 days annual leave plus bank holidays, additional discretionary leave days, access to an employee assistance programme and mental health first aiders, charity of the year and social events

If you are enthusiastic about supporting others with their IT needs and delivering engaging training, we would love to hear from you.

Please submit your CV and a brief cover letter outlining your suitability for this position to Ursula Day, HR manager at ud@hughes-paddison.co.uk

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