EDUCATION AND BUSINESS PARTNER - Secondment cover
Location: Guildford
Grade 4
A DAY IN THE LIFE
* Delivering exceptional face to face and digital education sessions, that support the technical skillset and growth of the salons business.
* Act as edumerical, blending education sessions with a commercial mindset, implanting business plans that grow usage + ISMS, and carry out regular business reviews to support the clients goals, and providing solutions.
* Identify opportunities for increasing business through gap analysis, and showcase NPD with a growth mindset.
* Implement annual education plans for all accounts to support the highest level of expertise in salon when recommended services and haircare.
* Work towards singular and collectively education target reach for events, webinars, and course occupancies, as well actively taking part in projects to widen your skillset.
* Work collaboratively with your education manager to ensure education activity supports commercial outputs.
* Create a 360 approach to pro advocacy to increase customer + consumer awareness
* Work strategically with both education and commercial managers to actively conquest new business
KEY ROLE ACCOUNTABILITIES
* Achieve salon growth by conducting salon needs assessment for education and business growth for all accounts, identifying ISMS and gap analysis, as well as NPD opportunities for your area
* Conduct up to x4 3 hour technical hands on sessions per year, per salon.
* Collaboratively work to implement NPD education launch plans with your managers for your area, ensuring 100% distribution once approved.
* Implement a salon contact strategy with a blend of face to face/ virtual meetings to ensure fast go to market strategy + effectively journey planning.
* Pro- actively embed a multi-brand strategy on all approved social media platforms and in line with L’Oreal social media policy
* Create a seamless pre and post learning strategy to engage all customers with Access, ensuring registration and engagement to the 24/7 on-line education platform.
* Drive maximum occupancy for all national account courses, clinics, events and online activities.
* Establish the colour, treatment and retail objectives of the account set for your territory. Qualifications, knowledge and experience required
WHO YOU ARE
* A NVQ level 3 as a minimum qualification and experience of teaching, educating and coaching or assessing hairdressers in a field role.
* Extensive knowledge and experience of colour, and colour application is absolute essential requirement.
* Experience of building relationships with clients and stakeholders.
* Commercially astute and understands the importance of selling: you must be good with figures.
* A great communicator, able to give and receive feedback with a positive attitude, always being approachable and keeps communication flowing at all levels, being transparent and up to date.
* A solutions orientated mindset with the ability to work accurarely at pace and manage abmbiguity in an ever changing and demanding environment.
* Strong planning and organizational skills- with ability to appropriately re-prioritise and change as required to meet deadlines.
* Is risk aware and builds contingency into plans.
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