Role Details
1. Contract Type: Full-time, 6-month contract
2. Location: Newcastle
3. Start Date: Monday 15 December 2025
4. End Date: Friday 12 June 2026
5. Salary: $79,500 including super
6. Hours: 37.5 hours, Monday to Friday, start window between 8am-10am
Motor Claims Specialist – Join Us in Supporting Customers After Severe Weather Events
When severe weather impacts our communities, our customers turn to us first. As a Motor Claims Specialist, you’ll be assisting customers with their motor claims when they’ve experienced significant damage to their vehicles, providing support, guidance and reassurance from the very first conversation.
It’s meaningful, fast-paced work, and during weather peaks you’re backed by leaders who care and a team that stays grounded, connected and human.
What I Do as a Motor Claims Specialist
7. Listen, really listen: Customers dealing with major storm damage are often stressed or overwhelmed. I help them feel heard and supported from the first call.
8. Guide them through the next steps: I explain what’s covered, what happens next and make the process feel simple and manageable.
9. Make fair, confident decisions: I balance empathy with clear policy requirements to reach the right outcome.
10. Manage claims end-to-end: I keep each claim progressing so customers can get back on the road sooner.
11. Solve problems thoughtfully: Every situation is different. I think critically to find the best path forward.
12. Stay across the detail: Accurate documentation helps maintain trust and momentum.
13. Lean on the team: Weather events can create high-volume days, but we debrief, support each other and stay human.
What’s in it for you:
14. Hours: Full-time, Monday to Friday - contract role until Friday 12 June 2026
15. Salary: $79,500 inclusive of 12% super
16. Training: Five weeks of structured, supportive training, setting you up to succeed and grow from day one.
17. Hybrid Working: A mix of office and working from home
18. Support: Leaders who genuinely care, real-time coaching to help you shine, access to Employee Assistance Programs, and a kind, capable team that has your back.
What You’ll Bring
19. Compassion and a steady, reassuring approach
20. Strong customer service experience (phone-based ideal)
21. Emotional resilience
22. Confidence making fair decisions and explaining them clearly
23. Strong attention to detail
24. Genuine empathy for customers navigating tough moments
25. A growth mindset and willingness to learn
Training & Support
26. Training Duration: 5 weeks full time, onsite training
27. Training Hours: 9am-5pm (NSW time)
Why This Role Matters
Severe weather can disrupt lives in an instant — and we’re the people customers rely on to bring clarity, comfort and direction. If you’re someone who finds purpose in helping others when it matters most, this role will feel genuinely meaningful.
We're hiring now. If this speaks to you, apply today.
And if you're unsure? Apply anyway, we’d love to speak with you. Some of the best Claim Specialists here had no idea they’d be good at this, until they gave it a go.
For more information, please contact our delivery partners on 02 8223 9659.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.