What's involved with this role: Job Title: Learning & Development Officer Reference: 122801 Hackney Salary: £24.96 per hour PAYE with accrued holiday and pension contribution Hours: 37 hours per week Monday-Friday Role length: 1 month opening assignment Job type: On-site Location: Hackney Contract Type: Temporary The role: You will design and deliver training across Benefits and Housing Needs, Customer Services and Revenues. Most delivery is face-to-face. The work covers systems training, legislation, policy, process and soft skills. The role sits within a high-performing service dealing with high demand, so you’ll need to work quickly, stay organised and manage shifting priorities. Key Responsibilities: Deliver in-person training sessions for staff at all levels. Design and update course content to meet operational needs. Identify training gaps through analysis and liaison with managers and teams. Produce training materials covering NEC Housing, EDMS, IHMS, and wider service processes. Evaluate learning outcomes and adapt content where needed. Support continuous improvement across Benefits and Housing Needs. What the client is looking for: Strong knowledge of Housing Benefit and/or Homelessness Reduction and Prevention. Clear communication, good customer service and solid time management. Confident facilitator with excellent presentation skills. Ability to advise and influence staff at all levels. Highly organised, proactive and comfortable working under pressure. Technically competent, confident with Google applications, and quick to learn new systems. Desirable: Proven experience designing and delivering training for the NEC Housing system. Specialist understanding of EDMS and IHMS applications. Innovative approach and interest in ongoing service improvement. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. MT Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.