Job Title: Customer Service Agent, Staines-upon-Thames
Client: KINGSGATE RECRUITMENT
Location: Staines-upon-Thames, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: b6d600153ab5
Job Views: 2
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Overview
Our client provides an extensive range of specialised IT solutions and systems for the private healthcare market, including practice management systems, online billing, secure messaging, and clinical coding tools. They are seeking a Customer Services Agent to join their growing team. The role involves providing customer support for various products and services via telephone, live chat, and email.
The Role
* Log and resolve first-line customer service fault calls, ensuring proper attention, resolution, and escalation.
* Resolve Provider and Insurer issues.
* Follow Customer Service operating procedures, service level agreements, and targets.
* Adhere to Information Security and Data Protection procedures.
* Support system rollouts as directed by the Team Manager.
* Assist in testing new systems.
* Assess call severity and escalate to 2nd level support when necessary.
* Gather data for new customers.
* Handle incoming inquiries from prospective customers to support pre-sales and sales activities.
* Manage specialist acquisitions from registration to subscription, providing support, training, and communication.
Person Specification
Qualifications
* GCSE level education or equivalent.
Knowledge & Experience
* Web-based technologies (Essential).
* Over 3 years of customer service experience (Essential).
* Knowledge of healthcare/medical industry (Desirable).
Skills
* Proactive approach.
* Excellent telephone manner.
* Strong interpersonal and communication skills.
* Ability to work under pressure.
* Flexible and capable of multitasking.
* Ability to work independently.
* Logical problem-solving skills.
* Empathy towards customers.
* Organized and customer-focused.
* Friendly and outgoing personality.
* Ability to explain technical issues in plain language.
#J-18808-Ljbffr