About us: XCMG UK Sales and Services Limited is a subsidiary of XCMG Group, one of the world’s leading construction machinery manufacturers. Our brand-new, young, and international team is looking forward to your support. We are currently looking for a Forklift & Material Handling Service Engineer to support our forklift trucks and large material handling products, including port machinery. In this role, you will be responsible for on-site and depot-based maintenance and repair work, supported by a skilled and engaged service team.
Diagnosing and repairing electrical, mechanical, and hydraulic components, including hydraulic valves and rams
Performing engine, final drive, and gearbox repairs on diesel and electric-powered forklifts and port machinery
Inspecting equipment, identifying faults, and working with the Service Manager to provide customers with accurate repair quotations
Carrying out routine servicing and preventative maintenance on a wide range of equipment
Completing partial or full strip-downs of machinery as required for thorough diagnostics or major repairs
Using appropriate tools (meters, hydrometers) to test traction battery voltages and specific gravity, and conducting battery condition surveys
Handling job reporting, time entry, part identification, and service documentation via a tablet-based system
Coordinating with the Service Manager and Parts Manager to ensure efficient service delivery and parts logistics
Delivering a professional and customer-focused service, aimed at building long-term relationships and trust with clients
Proven experience in a similar service or maintenance role, ideally with forklift trucks, or alternatively with plant equipment, agricultural machinery, commercial vehicles, or HGVs
Solid understanding of mechanical, hydraulic, and electrical systems and their practical applications
A Level 3 City & Guilds / NVQ or equivalent BTEC qualification in electrical or mechanical engineering
A customer-focused mindset with a commitment to delivering high-quality service
A valid full UK driver’s licence, with a willingness to travel to customer sites as required
Competitive salary and benefits;
Training and personal development;
Personal and professional development opportunities and ongoing on-the-job training;