Equity Release / Home finance
Fixed Term Contract - 6 Months
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
1. To recruit, lead & motivate a customer service team across single/multiple product lines as required, ensuring service level targets are fully understood and met, quality standards are maintained and expenses in line with budget.
2. Develops & improves the skills of their team members by coaching, mentoring & providing development opportunities. Use data to provide regular feedback ensuring poor performance is managed through due process and strong talent is recognised, and progression plans are in place.
3. A strong, confident ...